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Catering Policy

 

Service hours are 7:00 am 6:00 pm Monday to Friday, afterhours and weekend functions are subject to approval and availability.

 

To place an order on-line go to: www.lpch.catertrax.com or call 650-497-8871.

 

All orders must be placed at least 72 hours in advance to successfully fulfill your event needs, every effort will be made to accommodate your last minute requests. Once we reach our maximum production and delivery capacity for a particular day, we may block additional orders. We encourage you to place your orders as early as possible to ensure timely processing.

Orders placed on Friday for Monday must be submitted by 12 noon due to ordering deadlines. After this time we cannot guarantee product selection or delivery and your order will be subject to a $25 Rush Order Fee.

 

Modifying your order You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager. If you have moved a catered event from one location to another, please alert us to the exact new location to avoid confusion and unnecessary charges.

 

Cancellation Policy - To avoid being charged we would like 24 hour advanced notification of cancellations or changes communicated to the catering manager. Orders cancelled less than 24 hours may still be charged.

 

Substitutions - We reserve the right to vary menu selections when necessary to meet market conditions but you will be notified immediately if those substitutions occur.  We provide all appropriate compostable paper products with each order.

 

Leftovers - Due to health regulations, it is our policy that excess food items from events cannot be removed from the event site. We are happy to provide take-out boxes with  your catering order for leftovers. NOTE: Certain leftovers may be out of the safe serving temperature zone and not safe for consumption. You the client will assume full responsibility for any liability as a result from consuming leftover food after the event.  


Thank you for your interest in our catering services, we look forward to being part of your event.

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